Currently, S.Cents orders are shipped anywhere in the United States. At this time, we are not fulfilling international orders.
We make every effort to process all orders as quickly as possible. Please allow 2-3 business days for an order to be processed.
Shipping times will vary based on the carrier (UPS, USPS, FedEx).
Returns and exchanges
We want you to love and enjoy everything you purchase from S.Cents Candle Co. Our general policy is no refunds or exchanges.
If there is a major issue with your order, please contact us to discuss. In the event, an exchange is approved, return shipping is processed at the customer's expense.
BROKEN OR DAMAGED ITEMS
Unfortunately, products can become damaged during shipping. If you suspect breakage, do not open or handle. Simply email S.Cents Candle Co. (firstname.lastname@example.org) to notify us.
Any issues must be reported within 10 days of receipt of merchandise.
Please contact us before shipping any orders back. We will provide you with the proper guidance for your experience.
Frequently Asked Questions
Please review the common questions below before contacting the S.Cents Candle Company team.
S.Cents Candle Company is currently an online retailer. We do not have a physical store location.
Each S.Cents candle comes with care instructions printed on the bottom of the candle. Trimming the wick helps to prolong the candle's burn time.